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Silvio1
Contributor
Message 1 of 2

Solicitud de Reembolso

Buenas tardes Sr McAffe,

El pasado 25 de enero 2024 realizaron una renovación automática del antivirus McAfee® Total Protection por U$$ 149.99, sin embargo, yo no he estado usando el software desde hace mas de 6 meses y por eso la renovación no es necesaria ya que no estoy usando su software de antivirus, por eso solicito el Reembolso ya que estoy en el tiempo establecido por sus políticas de reembolso; adicionalmente he tratado de comunicarme el día de hoy al número 888-889-6983 y no he logrado contactarlos. Por favor, necesito su atención para la devolución y reembolso del cobro realizado automáticamente a mi tarjeta de crédito. Revisando sus políticas de reembolso, observo que cumplo para aplicar.  A continuación, parte de las políticas de reembolso:

  • Annual subscribers to a McAfee Consumer or Small Business Security product who make a request within 30 days of a product purchase.

    McAfee does not provide partial refunds. The 30-day money-back guarantee is not available for monthly subscribers.

    Individual customers who have acquired the products or services covered under this program for their personal or small-business use can cancel their purchase from McAfee and obtain a refund within a set time frame from the original purchase.

    If the purchase is outside the following time frames, the refund is denied:
     
    • 30 days for Annual Subscription services
    • 30 days for Retail Products


If your annual subscription has been automatically renewed, McAfee provides you a full refund if your request is made within 60 days of being charged.

Att. Silvio Pastora

Pais: Nicaragua

1 Reply
Nagesh_G
Moderator
Moderator
Message 2 of 2

Re: Solicitud de Reembolso

Hola @Silvio1 ,

¡Lamentamos las molestias! He enviado un mensaje personal. Por favor regrese con los detalles solicitados para ayudarlo más.


Gracias,
Nagesh G.

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