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renewal_spam
Contributor
Message 1 of 2

Renewal Spam

Hi McAfee renewal team.
This is not a question but rather a suggestion.

When a customer’s subscription expires (probably due to extortionate auto renew prices), you might want to check that they did not purchase a new subscription at a much lower price.

I must do this every year as a new subscription is 1/3 the price of the auto renew.
This year the renewal spam has stepped up a gear though. Even though I am still a McAfee subscriber (on the new subscription and not the auto renewal), The number of emails trying to scaremonger me in renewing has been ridiculous.
Maybe the renewal teams should check if a customer is really at risk and unprotected before spamming them to renew even though they have a valid new subscription.

1 Reply
Venkat_YM
Moderator
Moderator
Message 2 of 2

Re: Renewal Spam

Hi @renewal_spam 

Greetings from McAfee.

Sorry for the inconvenience caused.

We implemented the Auto-Renewal program after many of our customers told us that they prefer to have their license renewed automatically, rather than needing to manually repurchase their subscription each year.

Auto-Renewal provides more benefits not only ant-virus protection you will also have virus removal protection, Un-interrupted protection, VPN and other additional features.

For more information about auto-renewal, kindly refer our below article.

FAQs for the McAfee Auto-Renewal program

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat



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