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TellyP
Contributor
Message 1 of 4

Refund

Hi,

My subscription will expire on 25/11/2023 but it auto-renewed on 26/10/2023. I do not want to renew my subscription. Per your Terms, we may request a refund by contacting Customer Service within 60 days of automatic renewal (for 1-year terms or longer). I cannot call and I can't find other ways to contact you, via email or chat. Please have someone to contact me via email to process a refund. Thanks

3 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 4

Re: Refund

Hi @TellyP 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,
Edward Franso

TellyP
Contributor
Message 3 of 4

Re: Refund

Hi Edward,

I've already checked the link. There's no option to request a refund via chat or email. I don't have a way to call your Customer Care helpline. Can you please provide an email for your Customer Care team or a link to chat with a Customer Care specialist?

Edward_Franso
Moderator
Moderator
Message 4 of 4

Re: Refund

Hi @TellyP 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Edward Franso

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