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kstarion
Contributor
Message 1 of 5

Refund!

I've just been charged with a £159.99 bill. When I go to manage my account, there is no option to cancel or ask for a refund, and no one is answering the customer support line. I need a refund desperately as I do not have the money. Please help!
 
4 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 5

Re: Refund!

Hi @kstarion 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Chat Support -

Regards,
Edward Franso

kstarion
Contributor
Message 3 of 5

Re: Refund!

I've tried to ring multiple times but after waiting over 20 minutes no one answers. And chat support just tells me to ring. So please help.

Edward_Franso
Moderator
Moderator
Message 4 of 5

Re: Refund!

Hi @kstarion 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Edward Franso

 

Rogelio97
Contributor
Message 5 of 5

Re: Refund!

Tengo el mismo problema, necesito ayuda. 

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