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dake
Contributor
Message 11 of 16

Re: Refund ( they are lieing)

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Honestly same and customer service are not helpful at all and asked me billing team will call you but I got no number on system. Absolutely ridiculous and its been over a week I've been asking.

Tandy1
Contributor II
Message 12 of 16

Re: Refund ( they are lieing)

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Yes, they are lying. I have set up 2 appointments and given them my contact information. They have never contacted me. I live in Mexico, and I haven't been able to reach them by phone. They don't respond to email.  

LenovoConsumer
Contributor
Message 13 of 16

Re: Refund ( they are lieing)

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I had 2 deductions on my account for $157.49 and contacted chat support for a refund but was told that I had to call: 1-866-622-3911 but that number is not going through.
Please I want my refund.
LenovoConsumer
Contributor
Message 14 of 16

Re: Refund ( they are lieing)

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I had 2 deductions on my account for $157.49 and contacted chat support for a refund but was told that I had to call: 1-866-622-3911 but that number is not going through.
Please I want my refund.

JV79
Contributor
Message 15 of 16

Re: Refund ( they are lieing)

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Yes similar situation. They emailed me saying that they called but we’re unable to reach me. After another business day they will close the case and consider it resolved. But it says on the macafee website that you are eligible for refund from auto renew in 60. The subscription I did not purchase auto renewed Nov 21. Not even a month yet.

It’s all a scam.IMG_1308.jpeg

Tdw066
Contributor
Message 16 of 16

Re: Refund ( they are lieing)

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I’ve experienced the same thing, they took my money without my permission and I requested a refund on numerous occasions, turned off my auto renewal and tried to delete my credit card information but they keep billing me every year! **bleep** scammer! And I still don’t have the so called protection on my devices that they are supposed to offer! They owe me three years so far! Seriously considering contacting an attorney!

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