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RavindraSharma
Contributor
Message 1 of 3

Refund team not processing REFUND

Hi

My experience with McAfee has recently become horrible. 

On 7th July, I bought McAfee VPN, but after purchase, when I went to the dashboard, that VPN was converted to an Antivirus subscription, which I never bought cause I already have a subscription from McAfee from my previous purchase. Later from support, I learned that McAfee doesn't support VPNs in India, which is why it got converted to an AV subscription.

 

I applied for a refund, and my Service Request number is 1-150352551.

 

During Calls with the team, after talking for 5 minutes, they always hang up my call without fulfilling a refund, which is a pure SCAM.

 

Why would they do it? I am requesting a refund for my 2nd subscription, which they converted from VPN to AV, and I don't need another AV.

 

My Invoice ID against which I am requesting for refund is: CS3305047544

2 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 3

Re: Refund team not processing REFUND

Hi @RavindraSharma 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Chat Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

McAfee LiveSafe 

RavindraSharma
Contributor
Message 3 of 3

Re: Refund team not processing REFUND

Already did, but they always hang up calls after 30-40 min. of waiting and talking.

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