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flodumu
Contributor
Message 1 of 4
‎08-31-2023 08:25 AM

Refund request

".. i have just been charged 96.95 EUR for auto renewal. I want a refund within 30- 60 days of being charged. Romania is not on the list of Customer Support and the UK number doesn't work. 

Thank you! ASAP assistance will be highly appreciated. "

 

This was my massage approximate one month ago, till now nobody contact me.

Please another moderator to be in touch with me because the admin who was designated to solve my problem he left me in "seen"

 

Thank you!

 

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3 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 4
‎08-31-2023 08:41 AM

Re: Refund request

Hi @flodumu 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,

Edward Franso

 

 

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flodumu
Contributor
Message 3 of 4
‎09-08-2023 03:47 AM

Re: Refund request

Hello, 

 

Edward, dust in eyes.. I post my situation more than a month ago, and till now nobody reach me..

I do not understend why is so hard to resolve this situation, for such a big company. 

That link is not working from country where I live, and if i choise other country, for exemple, uk-that number phone is not working... 

What else I can do?

big thx, flodumu

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Edward_Franso
Moderator
Moderator
Message 4 of 4
‎09-08-2023 06:15 AM

Re: Refund request

Hi @flodumu 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Edward Franso

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