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Khoe
Contributor II
Message 1 of 3

Refund request-unexpected auto-renewal [prohibitively costly for an almost pensioner]

Re: Request a Refund-an unexpected auto renewal

To whom it may concern:

I observed today [12 March 2023] that I was charged for an unexpected auto-renewal. A very large sum, since it is an annual renewal.

Since my request for refund falls within the 60-day period and my product was an annual subscription, please refund me in full.

The reason I have sought out this forum is that the McAfee site makes it prohibitively difficult to request a refund. I have attempted, via my McAfee account profile to request a refund for more than 3 hours without any success. The 

Please, please refund me in full. I am 7 months from retirement age and I cannot afford your subscription any longer.

Sincerely

Joe Mark Lippert

South Africa

2 Replies
krishna55
Moderator
Moderator
Message 2 of 3

Re: Refund request-unexpected auto-renewal [prohibitively costly for an almost pensioner]

Hi @Khoe,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

Khoe
Contributor II
Message 3 of 3

Re: Refund request-unexpected auto-renewal [prohibitively costly for an almost pensioner]

Greetings Krishna55

I have responded to your email. I provided the email address and the contact number and the preferred contact time. Please confirm receipt and confirm that you are processing my refund.

 

Sincerely

Khoe

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