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Althafmc21
Contributor
Message 1 of 3

Refund request due to unused auto-renewal

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Hi
I'm from Indonesia
I was shocked when my credit card bill had a McAfee autopay fee on February 7 2024 amounting to IDR 400,000. I have uninstalled McAfee® LiveSafe antivirus on my Lenovo laptop since March 2023 because there was a conflict with some of my programs on my Lenovo laptop. Because I forgot to do the auto-renewal, I didn't realize there was an auto-renewal until I had to pay a lot of money, please help me submit a refund request for "McAfee® LiveSafe - 1 Device".

Thank You
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1 Solution

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Edward_Franso
Moderator
Moderator
Message 2 of 3

Re: Refund request due to unused auto-renewal

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Hi @Althafmc21 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,

Edward Franso

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2 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 3

Re: Refund request due to unused auto-renewal

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Hi @Althafmc21 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,

Edward Franso

Althafmc21
Contributor
Message 3 of 3

Re: Refund request due to unused auto-renewal

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I have tried the solution you offered, apparently the telephone number you provided for Indonesia is invalid, I did not get any response.
I feel this is just a trick from McAfee by taking advantage of customers' ignorance about the impact of auto renewal. There should be notification from McAfee that auto renewal will be carried out, at least 1 week before the due date and via direct customer email.
I look forward to a quick resolution to this issue and a contact to be reached.
Thank you for your understanding and cooperation.

 

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