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AntoL
Contributor
Message 1 of 4
‎08-02-2023 05:10 AM

Refund request Romania

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I have just been charged 200 euros for the Auto-Renewal. I want to cancel my subscription and get a refund within 60 days of being charged. My country is not listed on Costumer Support and the number +4408000287581 doesn't work for me. Chat Support sends me to this number every time.

Urgent Assistance will be highly appreciated. Thank you!

2 people had this problem.
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Edward_Franso
Moderator
Moderator
Message 2 of 4
‎08-02-2023 06:22 AM

Re: Refund request Romania

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Hi @AntoL 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Edward Franso

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Edward_Franso
Moderator
Moderator
Message 2 of 4
‎08-02-2023 06:22 AM

Re: Refund request Romania

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Hi @AntoL 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Edward Franso

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yukler
Contributor
Message 3 of 4
‎08-04-2023 01:54 AM

Re: Refund request Romania

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If you enter the support page via mobile phone there will be an option for an online request. I tried that and got the message I'll receive a refund in a few business days, but it's been 25 days and I haven't received anything. 😄 They overcomplicated the process of getting your refund. I guess they're hoping people will get tired of trying. I really hate seeing companies using this kind of strategy in order to sell their product https://vlc.onl/ . Not to mention sneaky auto-renewal a month before the subscription is expired. Ugh

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flodumu
Contributor
Message 4 of 4
‎08-08-2023 02:37 AM

Re: Refund request Romania

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I have the same problem, i have just been charged 96.95 EUR for auto renewal. I want a refund within 30- 60 days of being charged. Romania is not on the list of Customer Support and the UK number doesn't work. 

Thank you! ASAP assistance will be highly appreciated. 

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