×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lluiscp
Contributor
Message 1 of 3

Refund process is very slow

I did cancel one of my subscriptions because I was charged twice. So far when I ended the  cancelation process looked good and the system told me we are sorry to loose you but we will refund you.

1. I didn't received any confirmation email.

2. There is no email to contact the billing department

3. the phone number they give you to claim the refund is not working. Either is porn chats or they want to sell you car insurance, pest control promotion, but not at all about Mcaffee

4. When I contact through chat they cannot help at all.

5. Even after cancellation my subscription still active.....

I hope they can fix this matter

Thanks 

2 Replies
krishna55
Moderator
Moderator
Message 2 of 3

Re: Refund process is very slow

Hi @Lluiscp,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

Lluiscp
Contributor
Message 3 of 3

Re: Refund process is very slow

hi krishna55 I already replied you the PM, looking forward to close the case very soon.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community