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JuliaAnn
Contributor
Message 1 of 3
‎09-21-2023 10:16 AM

Refund following automatic renewal

I have contacted customer services x2 (1-158981071 & 1-158977311)and still not received my refund. To make matters worse on both occasions I received an email following the telephone conversation advising me the issue is resolved! Today i was advised that because I cancelled the subscription they could not process the refund. Is McAfee one of those companies once you have the misfortune to sign up to you can never get rid of them and worse still my money is lost? I’m looking for a full refund of £95.99. Thank you 

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2 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 3
‎09-21-2023 12:02 PM

Re: Refund following automatic renewal

Hi @JuliaAnn 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,

Edward Franso

 

 

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JuliaAnn
Contributor
Message 3 of 3
‎09-21-2023 12:22 PM

Re: Refund following automatic renewal

Please be advised it is disappointing that you are not able to resolve. Using the customer service function has been unsuccessful. I’ve started a chat & waiting contact from the sales team with my refund! I’ll keep you updated. How you make a formal complaint? 

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