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Jakub158
Contributor
Message 1 of 4
‎04-26-2023 05:25 AM

Refund and renewal

Hi, i would like to get help with refunding because i cant contact your customer service from Slovakia because its saying that the number doesnt exist. And when i try to refund through internet it says i am not entitled to self refunds under the FCCA pelase help. I forgot to turn off the autorenewal. It happened on saturday and i need help asap please

2 people had this problem.
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3 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 4
‎04-26-2023 06:29 AM

Re: Refund and renewal

Hi @Jakub158 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari Durairaj

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Jakub158
Contributor
Message 3 of 4
‎04-30-2023 11:49 AM

Re: Refund and renewal

i havent received the message
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Venkat_YM
Moderator
Moderator
Message 4 of 4
‎05-03-2023 08:18 AM

Re: Refund and renewal

Hi @Jakub158 

Greetings from McAfee.

Sorry for the inconvenience caused.

We have initiated refund for the subscription got charged. Please find the cancel order number CS3257967952. This will take 5-7 business days to credit to your payment method.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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