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Annie-May
Contributor
Message 1 of 3

Refund and Cancellation of unwanted auto renewal of subscription

Hi, I have read other comments about obtaining refunds/cancellations of subscriptions and would like to be advised via email how to proceed. There doesn't seem to be any way to do this through Accounts and I do not wish to try telephoning using the number provided.

I did not want an auto-renewal especially with such a hefty price increase from £39.99 to £114.99 sterling.

I wish to obtain a refund together with cancellation of McAfee Protection.

Many thanks. 

Labels (1)
2 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 3

Re: Refund and Cancellation of unwanted auto renewal of subscription

Hi @Annie-May 

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Chat Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

Annie-May
Contributor
Message 3 of 3

Re: Refund and Cancellation of unwanted auto renewal of subscription

Hi, Thank you for prompt reply.  Unfortunately your link just takes me back to the phone call option which is not what I wanted.

I see I am not entitled to a refund as I am now outside the time frame.

I'm afraid I haven't found McAfee  an easy site to get around in order to cancel subscriptions so will have to wait now until August 2025 before I have the opportunity to cancel!!  Not at all happy especially when I see others have had the same problem.

I have cancelled Auto Renewal.  Unable to afford McAfee Services!!! 

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