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Leonard_Paul
Contributor
Message 1 of 3
‎08-20-2023 07:11 PM

Refund Request || Auto Renewal Turned Off

Hi McAfee Support Team,
 
I was trying to reach out using your forums, but no luck and having an error about capacity limit.
 
I wanted to request a refund with my auto renewal. I was thinking that I will be charged by next month, but I got billed a month before the original subscription ends by Sept 12.
 
It appears on the Refund Policy that I can get my money back within 60 Days after the renewal. I turned off my auto renewal, so I hope you guys could help. I have a promotion from other product upon purchasing my new MSi board, so I will go back after 3 months.
 
Let me know what info is needed to cancel and get refunded.
 
Thanks!
 
Leonard Paul
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2 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 3
‎08-20-2023 10:26 PM

Re: Refund Request || Auto Renewal Turned Off

Hello @Leonard_Paul 

Sorry for the inconvenience caused.

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively you can call us at 8666223911 (USA) or reach us through chat by accessing the link below,

McAfee Chat Support

Regards,
Hari Durairaj

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Leonard_Paul
Contributor
Message 3 of 3
‎08-20-2023 11:26 PM

Re: Refund Request || Auto Renewal Turned Off

Hi Hari,

Appreciate the response. Apparently, I am in a region (Philippines) where chat and general toll free # seems not available. If you could tell me other methods of reaching out and getting this resolved would be wonderful.

Thanks again.
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