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Zindo
Contributor II
Message 1 of 3

REFUND NOT PROCESSED DESPITE SEVERAL CRIES TO HAVE IT RESOLVED

I am continuously suffering the pain of my close to R 2 000 unexpectedly deducted from my credit card by Macfee. Despite several cries for a refund, nothing is being done. I regret being foolishly trapped by Macfee into providing my credit card details in the first place.  Now I have to be forced to close my credit card in order to avoid this monster. 

The least I can do now is to advise as many people as possible to avoid the trap I fell into. 

All I keep receiving are promises which have no follow up. The latest I received is the following:   

 

"Greetings from McAfee.

We are sorry for the inconvenience caused. We have raised a ticket to the concern team and we'll make sure that issue will be resolved.

Regards,
Edward Franso"

2 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 3

Re: REFUND NOT PROCESSED DESPITE SEVERAL CRIES TO HAVE IT RESOLVED

Hi @Zindo  

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari Durairaj

RavindraSharma
Contributor
Message 3 of 3

Re: REFUND NOT PROCESSED DESPITE SEVERAL CRIES TO HAVE IT RESOLVED

I fell into their TRAP too - https://forums.mcafee.com/t5/Account-Subscription/Refund-team-not-processing-REFUND/m-p/722469#M2535

 

McAfee is just scamming things out and not resolving at all.

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