Poor customer service and unreasonable decision from mcafee

[mac1af2eepoor]

I bought a security program card in media markt 3months ago in Berlin.

However, the program not worked in what reason and I came to the mediamarkt again to specialist and I also had a technical support in Mcafee many times. 

All specialists said that I need to get refund since my PC not matches the condition that the program needs.

I contact to Mcafee many times but they just promise me that they will give soon, Never send my money.

I also had called with one customer service coworker. She continuesly ask me hold on the line, she will check blah blah after every question I asked. 

doesnt know anything. and just took the line time. I double checked if the line fee I need to pay. 

later she said she can not give a refund, even though til now mcafee promised me.  They said I need to get money from mediamarkt where I bought 3 MONTHS AGO!!!!

And also she saif I dont need to pay for the line fee , its charged by mcafee. So I was willing to wait her 

But later, when I asked again, she treated like surprised, saying that she knew I am calling from america. If not I need to pay. I was so annoyed and even now. 

How cant she check my national number????? 

What a stupid mcafee. 

they lie again and again. Noticed to give me a call and nothing I got from 

Give my refund fee !!!!!and line fee that made because of you. !!!! It costs 100 usd xx not secure company. 

Sincerely,

[Sudharsanam_G1]

Hi @mac1af2eepoor 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G