I just had a charge of over $300 USD posted on my account. McAfee claims it does not have services for that amount, and could not find any record of the transaction under my current credit card number. McAfee also has no record of the transaction under my email, but I don't have any other email address. I am already disputing the charge with my credit card company, and they told me this is an auto renewal, with the first charge posted one year ago, for a bit over $140 USD. Both the past and current charges refer to McAfee's customer-service phone number and link to McAfee's site. The old charge was made on a previous card number, referring to a card that I canceled and destroyed several months ago. I have the last four numbers of the old card, and I was hopping McAfee would be able to get to the bottom of this with that information (last four digits of card number, exact charge amount, and exact date of transaction), but McAfee also requires the first six digits of the card. I don't have that information for the old card, and not even my credit card company would provide that to me, as it is unsafe to do so. Also, no legit merchant requests that, and the fact that McAfee does raised a red flag with my credit card company, who asked me to verify whether I was indeed calling McAfee.
I suspect that one year from today I'll be having the same problem, and I was hopping McAfee would be willing to get to the bottom of it.