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bramhast
Contributor
Message 1 of 2

McAfee Refund - Aggressive Customer "Loyalty"

McAfee customer service is horrible. Called to get a simple refund after being charged an auto renewal of $160. The woman offered me about 7 other options and kept arguing with me that their service was better, that they could discount it this and that much, that they could upgrade me to a higher level of protection and then reading a whole page of copy on features. She then started arguing that I needed identity protection, and I'm like "I have that already through Experian and ALL my credit cards". The whole call took 15 minutes of me repeated just saying over and over again "no, I want the full refund". I know a lot of companies do this, but this was REALLY excessive, and felt aggressive.

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1 Reply
krishna55
Moderator
Moderator
Message 2 of 2

Re: McAfee Refund - Aggressive Customer "Loyalty"

Hi @bramhast,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

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