I got hit with an unexpected renewal today and I've been trying to get a refund for over 4hrs now. I've been on hold trying to get in contact with customer service. I WANT MY MONEY BACK!!!!
I have the same problem. McAfee will not answer. The phone tree works until you get to the refund section. Then it is only on hold. I have tried for two days and a total of two hours on hold. Time of day does not seem to matter. One sorry excuse for a customer support system.
Any chance of an alternate number or email?
Regards,
Van
Nope. After 2+ hours on hold someone finally answered. The customer service wait time is horrendous so you'll just have to keep trying as frustrating as it is.
Sorry I couldn't find an alternative email or number. Couldn't find an email in general.
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