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Mcbo
Contributor
Message 1 of 2
‎03-10-2023 11:15 PM

Furious with unwanted subscription

I was recently charged £99 for a subscription I have no idea about. When I called mcafee they claim I have no account with them. Which I don’t. Upon further investigation I have found I have been being charged for antivirus for the past 7 years!! Yet I have no account. From what I can see I had plus net internet and they signed up me inadvertently to mcafee. We changed internet provider the following year and are still being charged virus protection.

I have called your helplines and not been helped. No one can find these charges and I have been asked to provide my bank details so they can look. This is unacceptable. I can quote clearly see what I on myself statement. To the matters even worse I have now been charged £128 in phone bill charges trying to get this sorted to no avail. I need this resolved asap or I am going to the ombudsman.

please help.

thanks in advance

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1 Reply
Sudharsanam_G1
Moderator
Moderator
Message 2 of 2
‎03-11-2023 01:35 AM

Re: Furious with unwanted subscription

Hi @Mcbo 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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