Demand Refund: Charged incredible high price of 109.95 Euros for autorenewal suscription

[ea123]

Dear Mcafee, 

I am feeling a little bit impatient now. I contacted customer support via chat (Service-Anfrage 1-87826001) last Wednesday and as soon as I found out that I had been charged 109.95 Euros for autorenewal suscription. 

I posted my case in the German support community yesterday, but today I cannot even see the question I posted so for some reason it is not visible. 

Please cancel the subscription subscribed via autorenewal  through invoice PL2892146780 for 109.95 Euros. This was processed via Mcafee Germany but I do not live there anymore as I only lived there for temporary time. The price charged is incredibly high, and my current subscription doesn't expire until 3 December 2021 so there is no reason for you to refuse a refund. 

Thank you very much! 

Invoice PL2892146780

[Allwyn_GI]

Hi @ea123,

Sorry for the inconvenience. We have sent you a personal message. Kindly check and respond to it.

Regards,

Allwyn I

[Allwyn_GI]

Hi @ea123,

As discussed earlier, the refund has been processed. We request you to wait 5-7 business days for the amount to be credited into your account. You would have received an confirmation email. Also the service request for the case is 1-88230421 and order number for the refund request is PL2895547609.

Regards,

Allwyn I

[JamesMurtagh]

The same thing happened to me. I was wondering how do you get the invoice of your purchase?