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Tracy_1978
Contributor
Message 1 of 2
‎08-18-2023 03:52 AM

Cannot turn off auto-renewal

I have tried for over an hour to turn off auto-renewal. Conveniently all the other tabs work except the renewals tab. Keeps giving a message that the page is not working. I would like to turn off auto-renew with immediate effect but cannot even get an email address to request this and just get the bot on the customer support app which directs me to another page that does not want to open. This feels like a scam as it is impossible to turn off auto-renew on the McAfee website.

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Edward_Franso
Moderator
Moderator
Message 2 of 2
‎08-18-2023 07:02 AM

Re: Cannot turn off auto-renewal

Hi @Tracy_1978 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,

Edward Franso

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