Cancel subscription & refunds

[olumyde77]

Hi Mcafee,

Please I need to cancel my subscription. The product is no more needed. I am covered by your refund policy if the subscription is over 1 year and within the 30days purchase. I have 2 years subscription and I just bought the product yesterday 17-05-2023.

I have called the support line but no one is attending to my request. What other ways can I cancel my subscription and get refunded?

Hope to hear from you soon

Thanks

[Edward_Franso]

Hi @olumyde77 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards
Edward Franso

[olumyde77]

Hi Edward,

I have used the channel you provided, only phone number is available. I have called the line several times. No one picks up. There should be more than one options to get in touch, Why is it difficult to reach you. I have been on the lines for several minutes at different times but to no avail.

Please provide me emails or chat engine to reach you

Thanks

[olumyde77]

Hi Edward,

I called the number (+27)800995054 displayed on the support for South Africa again this morning. When I choose option 1, the answering machine says this line is reserved for Cooperate customers and partners, and it hung up.

I am not able to get through to your support and I need to cancel this subscription and get a refund.

Please let me hear from you what next to do.

Thanks