Cancel my subscription

[me32ywih]

Dear Sirs and Madams,

I want to cancel my subscription, that I use on my phone. Because I don't need it anymore. I have recently found out that I can add my phone to another McAfee subscription, the one on my computer.

But I couldn't change the Automatic Renewal Mode, it is written "N/A" and after clicking on Automatic Renewal there is written "You do not currently have any services which are eligible to use auto renewal".

Moreover, Google Play sent to me an email, where I should change my payment method so the McAfee Security: Antivirus VPN subscription could remain active. 

Based on this Information, can I just ignore the Google Play email in order to cancel my subscription?

Thank you in advance.

Best regards,

me32ywih

[Venkat_YM]

Hi @me32ywih 

Greetngs from McAfee.

Sorry for the inconvenience caused.

For any refund related queries, we request you to contact our chat support by clicking on the below link. We wouldn't have an option to initiate refund through the community.

McAfee Chat Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

McAfee Security 

[me32ywih]

Hello

I don't need a refund, because the payment wasn't successful. I need the subscription cancellation. But the system doesn't give me an opportunity to do it.

[Venkat_YM]

Hi @me32ywih 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat