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Tandy1
Contributor II
Message 1 of 3
‎09-05-2023 04:11 PM

Auto Renewal refund

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I emailed a request for a refund on August 3 for early auto-renewal, but received no response. I would like to cancel auto-renewal because it's much more expensive than if I renew myself. 

I've tried to call the Consumer Support number numerous times, but never got an answer. I'm calling from Mexico.

it's frustrating to know that there's no other way to contact McAfee Consumer Support, no email nor live chat option whatsoever.

Could someone please help me cancel my subscription and get a refund from McAfee for the early auto-renewal for the period 9/3/23 - 9/3/24?  I processed my own renewal on September 3rd. According to McAfee's refund policy, payment will be refunded in full if I cancel my subscription within 60 days of being charged.

 

6 people had this problem.
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1 Solution

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Sudharsanam_G1
Moderator
Moderator
Message 2 of 3
‎09-05-2023 05:23 PM

Re: Auto Renewal refund

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Hi @Tandy1 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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2 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 3
‎09-05-2023 05:23 PM

Re: Auto Renewal refund

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Hi @Tandy1 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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Tandy1
Contributor II
Message 3 of 3
‎09-07-2023 07:33 PM

Re: Auto Renewal refund

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I made an appointment to speak with someone today September 7th between 2-4 pm CST. No one contacted me. How can I get this resolved? I can't reach you by phone, and you don't keep appointments.

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