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elshipli
Contributor
Message 1 of 3

Asking for Refund

Hi there,

 

I purchased Mcafee one year ago from ebay.

Although I deactivated autorenewal, they renewed my subscription yesterday 24/7/2023

I have not received email one month before renewal.

When I try to make a refund I get this message:

001.JPG"You are not entitled to self-refunds under the Fair Consumer Contracts Act (FCCA).Please call customer support at 0800 028 7581 for additional assistance"

 

I can't reach mcafee support through chat or email or phone.

Phone international call will cost me the price of the subscription 

so I am trying to fix it and make a refund through Mcafee support.

I hope you help me.

 

Thanks

 

2 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 3

Re: Asking for Refund

Hello @elshipli 

Sorry for the inconvenience caused.

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively you can call us at 8666223911 (USA) or reach us through chat by accessing the link below,

McAfee Chat Support

Regards,
Hari Durairaj

elshipli
Contributor
Message 3 of 3

Re: Asking for Refund

I sent you private message but didn't get reply from you.

 

Thanks

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