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rapm
Contributor
Message 1 of 2
‎07-14-2022 09:45 AM

renovaçao

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boa tarde!

a minha subscrição termina a dia 01/08/2022,

entretanto hoje comprei numa loja física um cartão com uma nova subscrição para 5 dispositivos.

instalei e fiz ativação da mesma , mas na minha conta a informação que está é que a minha subscrição termina dentro de 18 dias.

eu pergunto,com ativação da nova subscrição não teria que ter um prazo de 1 Ano para a mesma terminar?

atenciosamente

obrigado

 

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Kumar_suman
Moderator
Moderator
Message 2 of 2
‎07-14-2022 03:22 PM

Re: renovaçao

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Oi @rapm 

Saudações da McAfee.
Vemos que você tem uma assinatura ativa em sua conta e já a instalou em um de seus computadores. Para verificar a data de expiração, verifique a assinatura no aplicativo McAfee.
Abra McAfee>>Clique em Conta>>Clique em Minha Assinatura

Se você ainda vir a data de expiração errada, sugerimos que você reinstale o Mcafee.

Entre em contato com nossa equipe de suporte ao consumidor para qualquer assistência adicional.

Atenciosamente,
Kumar

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Kumar_suman
Moderator
Moderator
Message 2 of 2
‎07-14-2022 03:22 PM

Re: renovaçao

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Oi @rapm 

Saudações da McAfee.
Vemos que você tem uma assinatura ativa em sua conta e já a instalou em um de seus computadores. Para verificar a data de expiração, verifique a assinatura no aplicativo McAfee.
Abra McAfee>>Clique em Conta>>Clique em Minha Assinatura

Se você ainda vir a data de expiração errada, sugerimos que você reinstale o Mcafee.

Entre em contato com nossa equipe de suporte ao consumidor para qualquer assistência adicional.

Atenciosamente,
Kumar

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