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Dssouza
Contributor
Message 1 of 6

Why I Can't use the VPN?

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Hi!

I'm trying to use the VPN, but I only got the message "You've reached your maximum, etc" but I'm not using the VPN in any devices.

Also, I'm trying to remove an old device from the protection, but I can't find the way to do it, there is no button related to that in the related area that supposed to have it.

2 Solutions

Accepted Solutions
Kumar_suman
Moderator
Moderator
Message 2 of 6

Re: Why I Can't use the VPN?

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Hi @Dssouza ,

Greetings from McAfee.

Kindly follow the below steps to fix the issue.

  • open McAfee
  • Click on Secure VPN
  • Click on VPN settings
  • Click See devices under Protected device
  • Remove the old device from the list
  • Turn ON VPN

Kindly update us the outcome. For any additional help reach out to our support team.

Regards,

Kumar

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ivanela_i
McAfee Employee
McAfee Employee
Message 4 of 6

Re: Why I Can't use the VPN?

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Hi @Dssouza ,

I am sorry to hear the issue persists - please get in touch with our technical support team to be assisted with the resolution:

https://service.mcafee.com/

View solution in original post

5 Replies
Kumar_suman
Moderator
Moderator
Message 2 of 6

Re: Why I Can't use the VPN?

Jump to solution

Hi @Dssouza ,

Greetings from McAfee.

Kindly follow the below steps to fix the issue.

  • open McAfee
  • Click on Secure VPN
  • Click on VPN settings
  • Click See devices under Protected device
  • Remove the old device from the list
  • Turn ON VPN

Kindly update us the outcome. For any additional help reach out to our support team.

Regards,

Kumar

Dssouza
Contributor
Message 3 of 6

Re: Why I Can't use the VPN?

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Hi, @Kumar_suman ! tnx for answering me, but there is none of those option u mentioned. When I click on VPN the only thing that appears is the message as it shown in the image I uploaded.

ivanela_i
McAfee Employee
McAfee Employee
Message 4 of 6

Re: Why I Can't use the VPN?

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Hi @Dssouza ,

I am sorry to hear the issue persists - please get in touch with our technical support team to be assisted with the resolution:

https://service.mcafee.com/

Dssouza
Contributor
Message 5 of 6

Re: Why I Can't use the VPN?

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Hi, @ivanela_i ! First, the problem is not solved and that alternative you gave, I already tried before came to the forum, but it's not working as you can see in the image I uploaded in this msg.

Why it's so difficult to got proper support from McAfee?

ivanela_i
McAfee Employee
McAfee Employee
Message 6 of 6

Re: Why I Can't use the VPN?

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Hello @Dssouza ,

Thanks for replying - I am sorry to hear you have had issues with reaching our technical support team.

Please let us know which country you are based in so we can provide you with the corresponding tech support hotline.

Looking forward to hearing from you soon!

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