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Vaval
Contributor
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Message 1 of 4

Tenho o Mcafee Total Protection instalado no meu DELL, a VPN tudo bem. Mais no Samsung M31, não consigo ativar de forma nenhum. Sempre dá a mesma msg. VPV está desativada. Onde será q estou desatento. 

1 Solution

Accepted Solutions

Hi @Vaval ,

Greeting from McAfee,

Sorry for the inconvenience caused. we request you to kindly performed the below mentioned TBS.

  • go to phone setting
  • Open apps
  • check for McAfee security and open it
  • click on permission
  • select allow all the time in location permission page
  • close phone settings
  • open Mcafee App
  • turn on VPN

If issue still persists, kindly uninstall and reinstall McAfee and update us the outcome.

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

View solution in original post

3 Replies

Hi @Vaval ,

Greeting from McAfee,

Sorry for the inconvenience caused. we request you to kindly performed the below mentioned TBS.

  • go to phone setting
  • Open apps
  • check for McAfee security and open it
  • click on permission
  • select allow all the time in location permission page
  • close phone settings
  • open Mcafee App
  • turn on VPN

If issue still persists, kindly uninstall and reinstall McAfee and update us the outcome.

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

Vaval
Contributor
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Message 3 of 4

 

Olá, voltou a funcionar após a reinstalação. VPN tudo ok.

Obrigado Smita e bom domingo

Venkat_YM
Moderator
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Message 4 of 4

Oi @Vaval 

Saudações da McAfee.

Obrigado por nos retornar e confirmar a resolução.

Como alternativa, você sempre pode entrar em contato com o suporte por chat usando o link abaixo para obter assistência imediata ou ligar para (800 780 909) durante o horário comercial.

Suporte da McAfee

Nota: Usamos o tradutor do Google para traduzir a mensagem acima

Cumprimentos,
Venkat

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