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Mariza
Contributor
Message 1 of 2
‎12-21-2022 10:33 AM

Renovação Assinatura

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Boa tarde, comprei um anti virus em 2020 assinatura anual, em 2021 foi renovada automaticamente,  tentei contactar para que não houvesse mais renovaca pois nem tenho notebook mais. Gostaria que não houvesse uma renovao automática, e tinha pensado que o tinha desativado, mas não.  Meu cartão foi debitado um valor de quase 200,00  cobrando a renovação do produto. Como estou este ano com bastante dificuldade gostaria que fosse cancelado e tivesse o reembolso do serviço. Desde já agradeço 

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Edward_Franso
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Moderator
Message 2 of 2
‎12-21-2022 12:33 PM

Re: Renovação Assinatura

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Oi @Mariza 

Saudações da McAfee.

Lamentamos informar que não temos a opção de iniciar o reembolso por meio da comunidade, por isso recomendamos que você entre em contato com nosso suporte ao consumidor usando o link abaixo.

Suporte ao consumidor da McAfee

Cumprimentos,
Eduardo Franso

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Edward_Franso
Moderator
Moderator
Message 2 of 2
‎12-21-2022 12:33 PM

Re: Renovação Assinatura

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Oi @Mariza 

Saudações da McAfee.

Lamentamos informar que não temos a opção de iniciar o reembolso por meio da comunidade, por isso recomendamos que você entre em contato com nosso suporte ao consumidor usando o link abaixo.

Suporte ao consumidor da McAfee

Cumprimentos,
Eduardo Franso

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