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renatomurici
Contributor
Message 1 of 2
‎08-09-2018 03:02 PM

QUERO SER REEMBOLSADO, "SACANAGEM ESSA RENOVAÇÃO AUTOMÁTICA NO CARTÃO"

Renovacao automatica nao autorizada

Boa tarde,

As Vossas instruções de como contactar o V. serviço de apoio, é um círculo fechado. Não nos leva a lado nenhum.

A um ano de distância tenho quase a certeza que não escolhi a opção de renovação automática, pois nao faz sentido.

Nao recebi nenhum alerta a avisar se queria a renovacao automatica da licença de antivirus.

Recebi isso sim um aviso a informar que a licença iria ser renovada e ja com o aviso de cobranca via CCredito.

Pois assim sendo, quero ter a liberdade de escolher se quero renovar ou quero optar por outro produto.

Nao quero por isso renovar o produto antecipadamente, pois ainda tenho um mes de servico pago.

Queiram por favor cancelar a cobranca e no caso de ela ja ter sido efectuada, quero ser reembolsado.

 

Obrigado,

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1 Reply
ivanela_i
McAfee Employee
McAfee Employee
Message 2 of 2
‎08-10-2018 12:29 AM

Re: QUERO SER REEMBOLSADO, "SACANAGEM ESSA RENOVAÇÃO AUTOMÁTICA NO CARTÃO"

Olá, muito bom dia, meu senhor.

A Renovação Automática é uma opção que garante a proteção dos clientes sem interrupção, renovando o produto anualmente a preço oficial, através de seu cartão de crédito, 30 dias antes do vencimento da subscripção. Os clientes que não desejam ter essa opção podem desativar a renovação automática a qualquer momento.

Após uma pesquisa com o email que tem registado aqui na MFE Community, podemos verificar que já cancelou a Renovação Automática do seu produto, através da sua conta no site da McAfee.

No entanto, para podermos processar o seu desejado reembolso, terá que contactar o Suporte ao Cliente via telefone ou chat, para que possamos validá-lo com as suas informações confidenciais da conta McAfee.

Telefone: +351 800 780 909 Chat: http://service.mcafee.com

 

Suporte ao Cliente - McAfee

 

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