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susel123
Contributor
Message 1 of 2
‎04-14-2023 11:53 AM

sxsshell.dll problem

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During the scan, it detected a problem that I have to fix manually

"Please contact us to remove the threat
Contact us for help with a threat that we need to remove manually. View threat details"

i click "View threat details" it and i got:

"Cache!<unknown>
File location:
C:\Windows\System32\sxsshell.dll"

If I want to delete it, I can't because there is such a message "Error 0x80700E1"


also i couldn't remove it after disabling real-time protection because it's open all the time in some programs.

I tried to remove it but it doesn't work, what should I do?

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Edward_Franso
Moderator
Moderator
Message 2 of 2
‎04-14-2023 12:51 PM

Re: sxsshell.dll problem

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Hi @susel123 

Greeting from McAfee,

We are sorry for the inconvenience caused. We request you to kindly share the OS details along with McAfee version..

If you have any concerns, feel free to reply to the post or contact our support team using the link below.

McAfee Chat support 

Regards,
Edward Franso

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1 Reply
Edward_Franso
Moderator
Moderator
Message 2 of 2
‎04-14-2023 12:51 PM

Re: sxsshell.dll problem

Jump to solution

Hi @susel123 

Greeting from McAfee,

We are sorry for the inconvenience caused. We request you to kindly share the OS details along with McAfee version..

If you have any concerns, feel free to reply to the post or contact our support team using the link below.

McAfee Chat support 

Regards,
Edward Franso

Reply
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