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Taccossik
Contributor
Message 1 of 2
‎03-14-2022 02:56 PM

prośba o pomoc dot. subskrypcji (strata pieniędzy?)

Wczoraj skorzystałam z opcji "odnowienie subskrypcji" w zainstalowanej na komputerze aplikacji McAfee, przekierowano mnie na oficjalną stronę internetową McAfee gdzie niestety nie byłam zalogowana. Wprowadziłam więc swoje dane i dokonałam zakupu za 169 zł odnowienia subskrypcji płaca blikiem, dzisiaj bank pobrał z mojego konta wskazaną sumę i przelał pieniądze do McAfee, a subskrypcja nadal nie odnowiła się. 

Co mogę zrobić w takiej sytuacji? Gdzie zwrócić się o pomoc? Czy mogę otrzymać zwrot pieniędzy, albo czy ta zakupiona subskrypcja na 2 lata przedłuży się?

Proszę o wsparcie.

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1 Reply
GaneshR
Moderator
Moderator
Message 2 of 2
‎03-14-2022 11:19 PM

Re: prośba o pomoc dot. subskrypcji (strata pieniędzy?)

Hi @Taccossik 

Pozdrowienia od McAfee!

Nie mamy możliwości przetworzenia zwrotu pieniędzy z forum.

Alternatywnie możesz zawsze skontaktować się z pomocą techniczną na czacie, korzystając z poniższego łącza, aby uzyskać pomoc techniczną.

Wsparcie McAfee

Uwaga: użyliśmy Tłumacza Google do przetłumaczenia powyższej wiadomości

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