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milenapajak
Contributor
Message 1 of 3
‎05-08-2021 01:44 PM

Anulowanie i zwrot kosztów subskrypcji

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Witam

Proszę o anulowanie zamówienia numer: CS2741531843 (sobota, 8 maja 2021, McAfee Live Safe - 1 Device) i zwrócenia poniesionych kosztów. Subskrypcja została przedłużona automatycznie, nie potrzebuje jej, ponieważ  mam inny tańszy pakiet wykupiony z nowym sprzętem. Proszę o informację że zwrot został dokonany, bądź jakie dane są potrzebne aby tego dokonać.

#CS2741531843

MCAFEE *WWW.MCAFEE.COM 00800-4411847 IE ZAKUP

@**personal information omitted**

Pozdrawiam Milena

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A_Kalinowski
Contributor III
Message 3 of 3
‎05-12-2021 01:05 AM

Re: Anulowanie i zwrot kosztów subskrypcji

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Dzień dobry!

Przepraszam za zaistniałe niedogodności.
Jeżeli chodzi o zwrot, możemy Pani pomóc telefonicznie lub poprzez czat. Proszę się z nami skontaktować - pracujemy poniedziałek - piątek w godzinach 9-18.

service.mcafee.com  - proszę wybrać 'Skontaktuj się z pomocą techniczną'

Funkcja automatycznego odnowienia odnawia pakiet 30 dni przed końcem subskrypcji w myśl zasady 'zawsze na ochronie'. Jeżeli miała Pani tę funkcję włączoną i pakiet się odnowił możemy wykonać zwrot w przeciągu 60 dni. 

Miłego dnia!

Adrian Kalinowski
McAfee Customer Service

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2 Replies
Magesh
McAfee Retired
McAfee Retired
Message 2 of 3
‎05-08-2021 02:45 PM

Re: Anulowanie i zwrot kosztów subskrypcji

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Hi @milenapajak 

Przepraszam za niedogodności. Uprzejmie prosimy o skorzystanie z poniższego linku, który zawiera informacje na temat automatycznego odnawiania, a także sposobu uzyskania zwrotu pieniędzy.

McAfee Auto Renewal 

Mamy nadzieję, że problem zostanie wkrótce rozwiązany. Możesz również skontaktować się z zespołem McAfee Chat pod adresem
łącze poniżej, aby pomóc w problemach ze zwrotem pieniędzy. Upewnij się, że masz identyfikator zamówienia lub zarejestrowany adres e-mail.

McAfee Chat Support 

Thanks

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A_Kalinowski
Contributor III
Message 3 of 3
‎05-12-2021 01:05 AM

Re: Anulowanie i zwrot kosztów subskrypcji

Jump to solution

Dzień dobry!

Przepraszam za zaistniałe niedogodności.
Jeżeli chodzi o zwrot, możemy Pani pomóc telefonicznie lub poprzez czat. Proszę się z nami skontaktować - pracujemy poniedziałek - piątek w godzinach 9-18.

service.mcafee.com  - proszę wybrać 'Skontaktuj się z pomocą techniczną'

Funkcja automatycznego odnowienia odnawia pakiet 30 dni przed końcem subskrypcji w myśl zasady 'zawsze na ochronie'. Jeżeli miała Pani tę funkcję włączoną i pakiet się odnowił możemy wykonać zwrot w przeciągu 60 dni. 

Miłego dnia!

Adrian Kalinowski
McAfee Customer Service

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