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robmar1se
Contributor
Message 1 of 2
‎06-23-2020 05:03 PM

net guard

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Appears that netguard is out of control.

 

We purchased Total Protection ans subsequently we were unable to access our Stackmail (www.stackmail.com) via chrome (windows 10 Home 1909). Turning off Netguard resolved the issue.

I called McAfee TS who were totally useless - they only wanted to take-over our PC, when asked why they would not explain, without a valid explanation we declined, they were given the Stackmail IP address.

When we accessed  Netguard the only option we saw was to turn it on or off.  We could see no option to add to white or blacklists.

Perhaps  others here may have experience of resolving this issue?  Suggestions

 

PS when access to website happens albeit infrequently, the first thing we do is check the date/time - in this case not an issue.

 

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siddharth_r
McAfee Retired
McAfee Retired
Message 2 of 2
‎06-23-2020 06:17 PM

Re: net guard

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Sorry for the inconvenience caused. Please follow the below steps to allow the website in McAfee firewall, more information follow the article 

  1. Open McAfee.
  2. Click Web and Email Protection or click the Gear icon in the upper-right corner.
  3. Select Firewall, scroll down, and then click Net Guard.
  4. Select the IP Address listed for the site that you want to access.

    NOTE: To identify the IP address by name, you need to use a DNS or IP address lookup tool.
     
  5. Click Edit, and then change Block to Allow.
  6. Click Save or Apply.

 

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siddharth_r
McAfee Retired
McAfee Retired
Message 2 of 2
‎06-23-2020 06:17 PM

Re: net guard

Jump to solution

Sorry for the inconvenience caused. Please follow the below steps to allow the website in McAfee firewall, more information follow the article 

  1. Open McAfee.
  2. Click Web and Email Protection or click the Gear icon in the upper-right corner.
  3. Select Firewall, scroll down, and then click Net Guard.
  4. Select the IP Address listed for the site that you want to access.

    NOTE: To identify the IP address by name, you need to use a DNS or IP address lookup tool.
     
  5. Click Edit, and then change Block to Allow.
  6. Click Save or Apply.

 

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