cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dsr
Level 7
Report Inappropriate Content
Message 1 of 21

firewall is not turning on.

I have been using mcafee security center for eight months with my dell laptop. For the past one week firewall is not turning on. If I turn on manually then it automatically turned off within a few seconds.

I downloaded malwarebytes' anti malware and mcafee stinger and scanned my computer. malwarebytes' removed a Trojan and I attached the log file of it.Then after mcafee shows that the "firewall is on" on the home tab. But it is not turned on and Iattached screen shot. I also used mcafee virtul support and shows an error 1608.

So kindly give a solution for this.

20 Replies
JaiPrakash
Level 12
Report Inappropriate Content
Message 2 of 21

Re: firewall is not turning on.

Hi dsr,

Sorry for the delayed response , could you please try the following steps and let us know the status.

Please click on start and click start search

Type : services.msc and press enter

Right click on the service Windows firewall service  and click on properties

Select the start up to be Automatic

Select the tab – Recovery and select all three failures to be Restart the service

Click Apply and hit OK

Restart the PC and check the status of McAfee firewall

dsr
Level 7
Report Inappropriate Content
Message 3 of 21

Re: firewall is not turning on.

I have tried that but firewall did not turned on. I scanned my computer with windows security essentials. It found a trojan 'consrv.dll' in system 32 folder of windows. If it removes the trojan windows is unable to start. trojan name has 'sirefef:b'. So, how can I remove that?

Dinz
Level 16
Report Inappropriate Content
Message 4 of 21

Re: firewall is not turning on.

Hi,

Have you tried running our fake alert stinger program?

Regards,

lomibao
Level 7
Report Inappropriate Content
Message 5 of 21

Re: firewall is not turning on.

Hi,

I just got this problem as well. Did you ever get this fixed? I downloaded the stinger program and it is not finding any problems. I have AT&T Internet Security Suite Powered by McAfee. McAfee Firewall turns off right away after attempting to turn it on.

Thanks.

verncoc
Level 7
Report Inappropriate Content
Message 6 of 21

Re: firewall is not turning on.

Same problem with Windows 7 and Mcafee antivirus plus 2012.

Going back to Mcaffe total protection 2011 or something else..

dsr
Level 7
Report Inappropriate Content
Message 7 of 21

Re: firewall is not turning on.

Stinger did not work. The trojan "sirefef:b" directly attacked the "consrv.dll" in the system 32 folder. The trojan also affected the firewall of mcafee.

But how can a trojan enter my computer when I am using up to date licensed mcafee security center?

Due to that  trojan I had to formatted the disk and re-installed the OS.

ajieto
Level 7
Report Inappropriate Content
Message 8 of 21

Re: firewall is not turning on.

You can try uninstalling and reinstalling the Mcafee, If the firewall still won't turn on contact technical support.

keiooz
Level 7
Report Inappropriate Content
Message 9 of 21

Re: firewall is not turning on.

I also have the same problem and I don't want to download any third party software just for the sake of fixing it. There should be a way do work it out.

Re: firewall is not turning on.

dsr wrote:

Stinger did not work. The trojan "sirefef:b" directly attacked the "consrv.dll" in the system 32 folder. The trojan also affected the firewall of mcafee.

But how can a trojan enter my computer when I am using up to date licensed mcafee security center?

Due to that  trojan I had to formatted the disk and re-installed the OS.

No antivirus, no matter what brand, is 100% guaranteed to stop everything bad that is out there on the web.  That's why there are special tools available and specialist forums dealing solely with the fight against malware.

See this document:  https://community.mcafee.com/docs/DOC-2168

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community