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martyng12
Contributor
Message 11 of 21

Re: firewall is not turning on.

I see you have deleted all of my posts. It must hurt knowing that your customer service advice - uninstall and reinstall

it is not really getting to the root of the problem.

I also note that it's been over 24hours since I gave McAfee my contact details and you have not called, great customer service - not.

exbrit
MVP
MVP
Message 12 of 21

Re: firewall is not turning on.

Your posts are in another thread I believe... https://community.mcafee.com/message/225246#225246

djkid10
Former Member
Message 13 of 21

Re: firewall is not turning on.

I had the same issue. finally ended up uninstalling mcafee restart then redownloaded the program and that issue is fixed. but i do have another problem going on with internet explorer and google chrome not connecting to internet after the install. but i will be making a seprate discussion for that. but try reinstalling that shoulkd fix that problem of firewall not turning on.

martyng12
Contributor
Message 14 of 21

Re: firewall is not turning on.

if you look at my post, which is on another thread!

Mine is a brand new install which was downloaded from McAfee.

The firewall just doesn't turn on and I fail to see why I should install this program every 20-30days..

tyomni
Former Member
Message 15 of 21

Re: firewall is not turning on.

ahve You tryed disabling windows firewall, and than enabling mcaffe's?

exbrit
MVP
MVP
Message 16 of 21

Re: firewall is not turning on.

Martyng you are being assisted by Dinz in another thread as I've already stated.  Please stay with that one thread otherwise everyone gets their wires crossed.

https://community.mcafee.com/message/225246#225246

Message was edited by: Ex_Brit on 27/01/12 7:13:03 EST AM
martyng12
Contributor
Message 17 of 21

Re: firewall is not turning on.

I wouldn't say I'm being assisted!

No wonder McAfee can't get to the root of the problem when you have so many threads all about the same subject!

If you grouped them all together, over poor soles with the same issues could see all the answers.

My firewall still turns off and McAfee seem clueless as to why.

exbrit
MVP
MVP
Message 18 of 21

Re: firewall is not turning on.

Didn't Dinz contact you in that other thread?  That's where you should be posting to be fair to the original poster in this thread.   I can send him a message and nudge him if necessary.    I know there are several threads on similar problems, that is inevitable.  We can't bunch them all together unfortunately, the board format doesn't allow it.   I think you'll find that the firewall turning off is more likely to be a false alarm caused by a fault in the way Microsoft's own Security Center reacts with McAfee..

Thread moved to Personal Firewall.

Also see https://community.mcafee.com/thread/42571?tstart=0

Message was edited by: Ex_Brit on 28/01/12 9:04:39 EST AM
nomad16421
Former Member
Message 19 of 21

Re: firewall is not turning on.

While no antivirus is complete.  I do expect some action on Mcafee's part to at least address the issue for future versions.

I can even find the problem file, however Mcafee cannot detect or remove it.  What are we paying our subscription for?

c:\windows\system64\consrv.dll

When will Mcafee have a response for this threat so that we can restore the firewall.

See the following thread for further details...

http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/5366225a-46e7-4d6c-a389-8bd1...

Message was edited by: nomad16421 on 2/1/12 1:41:50 AM CST
Peacekeeper
Message 20 of 21

Re: firewall is not turning on.

Have you submitted the file as per

http://vil.nai.com/vil/submit-sample.aspx

when they reply reply back saying what you feel is the issue with the file if they do not detect anything.

Give it say 4 days and if you have not a reply PM me and I will nudge them.

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