I have Security Center for Dell and Windows 7. My personal firewall got turned off somehow and won't turn back on. I went into "services" and tried to "start" it but got a message: "Windows could not start the McAfee Personal Firewall Service on Local Computer. Error 1075: the dependency service has been marked for deletion or does not exist." I tried McAfee's virtual technician but it said it couldn't fix the problem. I've looked at some of the other posts on this problem (it seems to be pretty common) but didn't see any clear or easy solutions (I'm too untechie to want to mess with the registry). Two further points:
1. I've run full scans by both McAfee and Malawarebytes, and they say no viruses. But I assume it is still dangerous to run the computer without the firewall?
2. I also can't turn on the Windows security center. Could this be related?
Any help appreciated. Or should I just uninstall or reinstall?
Thanks,
Case
Solved! Go to Solution.
Sorry that you had this issue, but the next time if you need any help around McAfee programs functionality please try to run McAfee virtual technician from here : http://mvt.mcafee.com ,its an automated tool that fixes most of the issues with McAfee programs
Regards,
No help from McAfee and no help here. So I uninstalled McAfee and bought Kaspersky, which seems to be doing fine. I don't say this to be snarky. I've used McAfee for over ten years. But I don't want to go around without a firewall, and the unresponsiveness on what appears to be a common problem is troubling.
Sorry that you had this issue, but the next time if you need any help around McAfee programs functionality please try to run McAfee virtual technician from here : http://mvt.mcafee.com ,its an automated tool that fixes most of the issues with McAfee programs
Regards,
As noted in my original posting, I did try McAfee's Virtual Technician and it didn't fix the problem.
Having encountered the same problem after one of the fake security programs hijacked my computer I tried Virtual Technician and no fix. Evidently the fake security program or the clean up software (malwarebytes in my case) damages some of the McAfee files. My solution that worked was to uninstall McAfee, reboot my computer, then reinstall McAfee. Whew finally back to having a firewall.
I like how they've "answered" your question:
"We'll completely ignore that you said you tried McAfee virtual technician and post a cookie-cutter response that tells you to try that. Then will mark your post answered as if it's been resolved when in fact we've done nothing."
By the way - I'm also obviously experiencing the same problems having already tried the suggested solutions.
i had same issue couldn't turn on firewall. went to mcafee site downlowded virtual tech. when virtual tech was scanning my system about 5 mins into it. laptop went blue screen. now it won't boot past the pre-boot. called mcafee 1st tech past me on to master tech who is trying to sell me some $180 package that covers me for 1 year. says he should be able to correct problem.
I have the same problem. itried McAfee virtual technician. it said no problem found. i tried superantispyware and that removed an adware tracking cookie and couple of trojan agents. even after this, the firewall keeps turning off
Go to start and run and type services.msc. Check the firewall service it should be on auto is it?
Did you ever have an another AV installed before Mcafee if so did you use the removal tool provided by the AV supplier. If not bits of it can clash with the mcafee install.
Read and follow
http://service.mcafee.com/FAQSearch.aspx?lc=1033&sg=TS&pt=1#
If above no help try a clean reinstall
Uninstall via
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331
reboot and run
http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe
reinstall from your account
Message was edited by: Peacekeeper on 25/05/12 6:27:32 PMThanks!! Uninstall and reinstall of McAfee software seems to have worked.
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