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k3tg
Level 14
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Message 1 of 23

New Updated MVT problem

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MVT was updated to version 5.5.1.0 and my session id# is 24580161

The message after MVT was run displays  Virus Scan - 3-User McAfee Internet Security 14.0.306  Problem: Language is not supported

Personal Firewall- 3 User McAfee Internet Security 11.0.378 Problem: Missing files(1) c:\program files\mcafee\mpf\mpfsbt.inf

McAfee Online Backup powered by Mozy 2.0.234.0  Problem: Language is not supported

Prior to posting this I did a uninstall and MCPR before I redownloaded and installed the software. MVT had a problem a few weeks ago and Ex Brit looked into it and got the issue fixed when the weekly conference call took place. I did not contact technical support chat yet regarding this issue.

Message was edited by: k3tg on 3/4/10 6:47:44 PM CST
1 Solution

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Re: New Updated MVT problem

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The issue is fixed.  Please run MVT once again and it should display 'No problems found'.

Thanks.

Lakshmi

QA Lead

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BigJ
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Message 2 of 23

Re: New Updated MVT problem

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k3tg wrote:

MVT was updated to version 5.5.1.0 and my session id# is 24580161

The message after MVT was run displays  Virus Scan - 3-User McAfee Internet Security 14.0.306  Problem: Language is not supported

Personal Firewall- 3 User McAfee Internet Security 11.0.378 Problem: Missing files(1) c:\program files\mcafee\mpf\mpfsbt.inf

McAfee Online Backup powered by Mozy 2.0.234.0  Problem: Language is not supported

Prior to posting this I did a uninstall and MCPR before I redownloaded and installed the software. MVT had a problem a few weeks ago and Ex Brit looked into it and got the issue fixed when the weekly conference call took place. I did not contact technical support chat yet regarding this issue.

Message was edited by: k3tg on 3/4/10 6:47:44 PM CST


Exact same 3 problems shown here after running  the new version MVT. But looking at the results I think it only shows missing file in personal firewall which they had corrected in previous version. My session id::24584069. In previous version no problems found so what is McAfee up to now with this new version?

Jerry

PS that file was removed in previous version so why was it added back in new version? Seems it takes McAfee forever to get things right anymore. But what is up with the so called language problems now?

Message was edited by: BigJ on 3/5/10 2:13:25 AM CST

Message was edited by: BigJ on 3/5/10 2:14:18 AM CST

Message was edited by: BigJ on 3/5/10 2:17:25 AM CST
BigJ
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Message 3 of 23

Re: New Updated MVT problem

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Isn't there anyone else besides us 2 that have downloaded 5.5.1.0 NEW VERSION MVT and found there is a problem with it? Thought someone else would acknowlege the problem by now!

Jerry

PS sure you will have to restart your computer but you will find same problem if you have 2010 version of McAfee.

k3tg
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Message 4 of 23

Re: New Updated MVT problem

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I have not heard from anyone on this issue yet. When I looked at the diagnostic details of the MVT session yesterday, it only reported about the missing program file. My original post explained as did your reply what we saw when MVT had finished running. Hope to hear from someone on the support team soon.

k3tg
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Message 5 of 23

Re: New Updated MVT problem chat session 484570-467643235

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Tech Support Chat session 484570-467643235

Tech Support informs me MVT has not been updated to clear the missing file even though the version has been updated. I forgot to print out and save the actual chat.

Chat remote connected my computer and checked type of operating system, internet explorer version, etc. Performed an update check for dat files even though one was done about an hour earlier.

Message was edited by: k3tg on 3/5/10 9:27:48 PM CST
IM20
Level 7
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Message 6 of 23

Re: New Updated MVT problem

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I am having the same problem. Yesterday I installed MVT 5.5.1.0 and it reports

  • one missing file in the firewall (c:\program files\mcafee\mpf\mpfsbt.inf).
  • Also 3 issues with not supported languages (virusscan, siteadvisor, online backup)

Session ID is 24599222

My operating system is Windows Vista (service pack 2.0) with Internet Explorer 8.0

McAfee personal firewall 11.0.378

k3tg
Level 14
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Message 7 of 23

Re: New Updated MVT problem

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Thanks for posting this info.

tree
Level 7
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Message 8 of 23

Re: New Updated MVT problem

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my computer has lost all icons and when try to use mcafee scan it will not eve open what do ido???

k3tg
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Message 9 of 23

Re: New Updated MVT problem

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You will need to start your own thread about the issue that you are having.

BigJ
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Message 10 of 23

Re: New Updated MVT problem

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BigJ wrote:

Isn't there anyone else besides us 2 that have downloaded 5.5.1.0 NEW VERSION MVT and found there is a problem with it? Thought someone else would acknowlege the problem by now!

Jerry

PS sure you will have to restart your computer but you will find same problem if you have 2010 version of McAfee.


Update just ran MVT and this problem still persists. Why does McAfee update the Virtual Techniciann without checking if correct information is in the new update?????

Jerry

PS there quality control sure is lacking!!!

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