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catdaddy
MVP
MVP
Message 131 of 199

Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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,

                       While we can appreciate everyone posting to the 'McAfee Community', if one whom has this issue contacts Technical Support, and record your 'Service Request' number. It goes a long way towards a resolution of this issue.

                         Also, you stated you (Did Not) have 'Net Guard'?

                      Kindly open your McAfee User Interface > Navigation > Firewall > Internet connection for Programs. You should see that you indeed have 'Net Guard'

Regards,

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer
justplainjohn
Contributor
Message 132 of 199

Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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This is probably a red herring, but in McAfee.com consumer support FAQs there is a (very old, I think) post which blames Bonjour service for a similar? lack of internet access. See

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101346

On the off chance that this still applies, I disabled Bonjour and enabled NetGuard about 22 hrs ago. EasyNetMonitor shows no problem yet. I'll report back after a couple of days.

BTW the post says you have Bonjour if you've installed Apple iTunes- maybe so- but Bonjour came pre-installed on all three of my computers; different ages, different manufacturers, different OSs, no iTunes.

exbrit
MVP
MVP
Message 133 of 199

Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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Good detective work!  Yes Bonjour service did cause problems on some machines, but not others.  That was quite a while ago as you said.

selvan
McAfee Retired
McAfee Retired
Message 134 of 199

Re: Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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Hi All,

Below are the steps to capture Performance trace with McAfee consumer Products. Monitor your PC after turning on Net Guard and if slow down occurs follow below steps to capture logs. McAfee's log collection tool is available at http://us.mcafee.com/apps/supporttools/mctrace/mclogcollect.asp

Solution 1

McAfee product performance issues

Use these steps if your product is installed, but the product performance is extremely slow:

IMPORTANT: Save any open work before running McLogCollect. When you run McLogCollect for the first time on a 64-bit operating system with the Collect Performance trace option enabled, the tool will prompt for a reboot.

  1. Run McLogCollect.
  2. Click Options.
  3. Select the following settings:
    • Verbose logs = Enable
    • Collect Performance trace
    • Collect MER logs
  4. Click OK in the Options window
  5. Select Trace.
  6. Click Next on the main McLogCollect window.
  7. Reproduce the problem.
  8. Wait 10 minutes so that more traces are collected.
  9. Click Stop.

    NOTE: When Collect MER logs is selected, McLogCollect launches MER.exe. It can take several minutes for log collection to complete.

    When log collection is complete, a dialog box displays the location where the logs (MCLOGS XXX.zip) are saved.

To ensure that verbose logging is disabled after your tests:

  1. Run McLogCollect.
  2. Select Options.
  3. Go to Verbose logs and select Disable.
  4. Click OK in the Options window.
  5. Close the McLogCollect tool using the red X at the top-right corner of the window.

Reference: How to collect logs for McAfee Windows Security Suites

exbrit
MVP
MVP
Message 135 of 199

Re: Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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Yes - don't forget to disable verbose logging afterwards as it will run forever otherwise and eventually fill your drive up - yes I found that out a long time ago when I didn't read ALL the instructions carefully.

Peacekeeper
Message 136 of 199

Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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Can all the other posters here check to see if they have bonjour installed please

john118
Contributor II
Message 137 of 199

Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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no bonjour installed or running

Peacekeeper
Message 138 of 199

Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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Ok best try what Selvan suggests to gather the logs around time it happens.

enterusernamehe
Former Member
Message 139 of 199

Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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no bonjour running and/or installed on my system either

Peacekeeper
Message 140 of 199

Re: Mcafee Firewall is blocking my internet access intermittently...HELP

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Ok agree that could have been a 1 user only effect.So logging best chance of finding cause

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