what flogger didn't read is;
New hard drive
FRESH install of windows 7
and the only software installed is McAfee.
and McAfee customer service is poor.
Yes I would rather try to remove the infection first. I am still without my Firewall. You mentioned that you asked Dinz to take a look - any word? Thanks.
Try Stinger and Malwarebytes Free from this page: https://community.mcafee.com/docs/DOC-2168
I'm sorry I can't raise Dinz, but as he is with McAfee he can't recommend outside tools such as Malwarebytes.
The first thing to suspect when a firewall wont turn on and there is no other firewall competing with it is an infection.
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