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Veeber
Level 7
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Message 1 of 17

Internet connection but no internet connection

Last night i downloaded itunes from the official site, installed it on my laptop and i could browse the web fine, but now I can't.

McAfee can update fine but the Virtual Technician says theres no internet connection. Command Prompt can ping google and get a response.

When I use any web browser, it seems as though the connection gets auto stopped, like I pressed the ESC button after I pressed enter.

Any help?

Side note: don't mention anything that requires an internet connection.

Windows 7 Ultimate 64bit fully updated.

SecurityCentre

Version 11.0

Build 11.0.654

VirusScan

Version 15.0

Build 15.0.294

DAT Version 6665

On-screen Keyboard

16 Replies

Re: Internet connection but no internet connection

I moved this provisonally to Personal Firewall because that is probably the culprit here.

You can approach this in several ways, but first one to check would be permissions.

Double-click (or right-click and select) the taskbar icon to open SecurityCenter

Click Web and Email Protection

Click Firewall

Click Internet Connection for Programs

Click the word Program at the top of that list to arrange them alphabetically

Ensure the iTunes/iTunes Helper and all of your web browsers (including Internet Explorer if you are using another one) have Full Access.

Edit any that don't and Save the result.

The other way would be, on opening Firewall, click Restore Defaults and then give permissions all over again to anything that demands it.

(Operating System functions are automatically set).

You could also check with Technical Support as it is now a free phone call (or online Chat) - linked under Useful Links at the top of this page.

Veeber
Level 7
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Message 3 of 17

Re: Internet connection but no internet connection

Everything has full access in the firewall, restoring defaults made no difference. Disabling the firewall makes no difference.

Virus scan found nothing.

Can't connect to 127.0.0.1 or router config page.

I'll try tech support but I have  a feeling they would want remote access.

Re: Internet connection but no internet connection

Have you used the Windows Network diagnostic tool to repair the connection, see if it finds anything?

Right-click the Network icon by the clock and select 'Diagnose and Repair'

Yes support will want to link with your machine most likely.

Re: Internet connection but no internet connection

I forgot to add, also go into Network & Sharing Center main page and make sure that iTunes didn't set up its own Network, if it did, disable it and the system should then default to it's own.   Maybe a reboot required.

Veeber
Level 7
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Message 6 of 17

Re: Internet connection but no internet connection

I have done the diagnose and repair and there was no issues found.

iTunes didn't set up a new network.

Ok, I can access the internet using Internet Explorer 64bit only now, normal version doesn't work, neither does the other browsers.

Re: Internet connection but no internet connection

Hmm, and it is best to use the 32-bit browsers anyway because most add-ons are designed for 32-bit.   Let's try the following.

Open 32-bit Internet Explorer and got to Tools/Internet Options/Advanced and click Reset, Apply and OK any prompts.

Close and reopen it and go to Tools/Manage Add-ons and re-enable any you need.

See if that helps.

Veeber
Level 7
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Message 8 of 17

Re: Internet connection but no internet connection

Thanks for the suggestion, tried it and everything remains the same.

Re: Internet connection but no internet connection

Try MVT again - http://mvt.mcafee.com/

See if you can connect to Support.

Veeber
Level 7
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Message 10 of 17

Re: Internet connection but no internet connection

32 bit browser doesn't work, 64 bit opens it but can't run the download as it says "Unable to reach McAfee server. Please check your internet connection." Hence no support connection can be made.

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