If your firewall or antivirus program is blocking Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essentials from accessing the Internet to authenticate the keycode or download security definitions, you need to go into your firewall and/or antivirus permissions and add the following Webroot software components found in the Webroot installation directory:
SpySweeper.exe
SpySweeperUI.exe
SSU.exe
WRConsumerService.exe
If you need further assistance with your firewall or security software, please contact the software manufacturer for your firewall or security program. If you need further support, please create a ticket or reopen your existing ticket by clicking here.
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