cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firewall keeps turning off

Im not a computer guy I don't really know so please try to explain your solutions in the simpilest way possible my firewall keeps turning off every time i try to turn it on. Ive tried to use the virtual technician to resolve the issue but it says it cannot fix it. the error shows up as personal firewall- mcafee securitycentre 12.0.345 I checked for windows updates and mcafee and installed all of them also about 2 days ago I aquired the windows 7 2012 antivirus malware and I believe it was removed as it didn't show up on my mcafee scan. I hope this doesn't mean my computer is terribly infected but then again what do I know anyways I hope you guys can help.

3 Replies

Re: Firewall keeps turning off

I moved this provisionally to Personal Firewall but may move again if it becomes about fighting malware.  

Make sure you are rid of that infection by running 2 tools.

1.  McAfee Stinger and read the instructions ("How to Use..." over at the right) before running:  http://www.mcafee.com/us/downloads/free-tools/stinger.aspx

2.  Use the FREE version of Malwarebytes and update before running:  http://www.malwarebytes.org/products/malwarebytes_free  (Note that this tool can be downloaded, updated and run in Safe Mode with Networking should an infection ever disable your regular desktop)

I have a page here with several such tools and hints regarding fighting malware:  https://community.mcafee.com/docs/DOC-2168

As the infection may have corrupted McAfee I suggest, once you are sure you are free of malware, you uninstall McAfee via Control Panel > Programs > Uninstall a Program (Add or Remove Programs in XP),

Then run the MCPR cleanup tool listed under Useful Links at the top of this page and reboot.

Reinstall your product from your online account.

Good luck. ;)

.

Message was edited by: Ex_Brit on 10/01/12 7:10:23 EST AM
bfender
Level 7
Report Inappropriate Content
Message 3 of 4

Re: Firewall keeps turning off

                        Re: Firewall keeps turning off.                                                                                       

I had the same problem and suspected a virus.  This fixed my problem:

Run the ESET rogue app remover below in the link below first and then run the ESET servicesrepair.exe found on the page in the second link.  After that, reboot.

http://kb.eset.com/esetkb/index?page=content&id=SOLN2372

http://kb.eset.com/esetkb/index?page=content&id=SOLN2895&actp=search&viewlocale= en_US&searchid=1367...

At first Mcafee kept warning that the firewall was off but then it stopped and said all was fine and that the firewall was on.  When you went to the firewall settings it said it was off and if you clicked to turn it on it would blink on for a sec and then turn off again.  I tried all kinds of fixes but the one above finally worked.

Re: Firewall keeps turning off

Glad you are OK & thanks for posting.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community