For no reason apparent to me, McAfee LiveSafe is suddenly totally preventing my access to the internet and from what I have observed here, this Support Community seems to be the only method of contacting any form of 'technical ' support.
I have eliminated other possibilities and it's become all too obvious that the firewall is not functioning correctly.
When I disable/turn off the firewall then, to no surprise, I can access the internet as previously and it's not by magic that this happens!
Whilst I have it disabled and attempt to access any McAfee 'Support' links directly from their website, it's rather curious that they do not work.
I have read other instances of this same issue in the Support Community and I have tried the various suggestions but all to no avail.
I'd like a McAfee technical support person to contact me directly to resolve this and if successful, I shall not hesitate to share the resolution with the community.
I'm using McAfee LiveSafe version 16.0, Release Name: 16.0 R43 with Windows 10 Home
Hi @J0301
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the firewall Issue.
Regards,
Venkat
Please refer to the private message sent in reply
Well, what an absolute farce this ultimately turned out to be1 After offering a couple of 'token' offerings in an attempt to resolve my issue, Tech' Support left me 'high and dry' after I had to continually chase them for a resolution that was not forthcoming. I was repeatedly given assurances that they would call me after 48 or 72 hours, but nothing!
After I finally initiated a chat call, another technician picked up the case and despite logs being taken and promises being made, nothing materialised. I shall now be cancelling my subscription and waving goodbye to McAfee.
zure Web Application Firewall is a cloud-native service that protects web apps from common web-hacking techniques such as SQL injection and security vulnerabilities such as cross-site scripting. Deploy the service in minutes to get complete visibility into your environment and block malicious attacks.big lots survey
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: