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RonH
Contributor
Message 1 of 2
‎07-17-2021 10:04 AM

Firewall blocking access to Adobe servers

I started my Windows 7 Pro machine up the other day and was greeted by an Adobe dialog box saying that I needed to repair my Adobe Creative Cloud app. When I clicked on the repair button it attempted to download a new version of the CC app to my computer. After grinding for a few seconds I was informed that it couldn't connect to the Adobe servers and to check my firewall settings. I'm not sure how, or what to change in order to make this work but I have work I need to do so I have to get this working ASAP.

Can someone tell me how to setup the firewall to allow a connection to Adobe servers?

McAfee LiveSafe 16.0 R31

Personal Firewall 20.1.160

Thanks,

--Ron

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1 Reply
Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 2
‎07-17-2021 12:51 PM

Re: Firewall blocking access to Adobe servers

Hello @RonH ,

Sorry about the inconvenienca caused, we kindly suggest you to follow this article for the steps to provide access, if in case you have any queries in following these steps, we kindly suggest you to contact using this support link.

Regards,
Rajiv S

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