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DanCalladine
Contributor
Message 1 of 3
‎04-17-2020 04:39 AM

Firewall blocking ability to print on a wireless printer

I have a problem printing on a new Canon wireless printer from my Lenovo laptop.  I have read the solutions, and none seem to work.

My laptop uses Windows 10

My printer is a Canon Pixma TR4551 

The printer works - I can print from my phone, and from my laptop if McAfee firewall is disabled - but I can't print if the firewall is on.

This much I know after two support calls with Canon - one for 90 minutes and one for 60 minutes.

Help - I pay a lot for McAfee, and I'd really like it not to mess up my printing. 

 

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2 Replies
muthu_ganesh
McAfee Retired
McAfee Retired
Message 2 of 3
‎04-17-2020 07:12 AM

Re: Firewall blocking ability to print on a wireless printer

Hi @DanCalladine ,

The following article will help you in unblocking the incoming connections from the printer. Please follow the article TS100887

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Former Member
Not applicable
Message 3 of 3
‎04-17-2020 07:15 AM

Re: Firewall blocking ability to print on a wireless printer

Hi @DanCalladine 

We understand your McAfee product is blocking canon wireless printer in your Laptop Lenovo. Please let us know the complete name & version of the McAfee product installed to troubleshoot the issue. 

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