I have McAfee virusscan plus 2009 3-user.I have AT&T high speed internet home networking( wireless gateway ). My compurter is a Dell inspiron 530 desktop. I did run virtual technician,It did'it help none.
Did we use any other security program from att in the past ?
Can you provide the error message displayed under the Fix button so that I could provide you solution accordingly.
At one time i was useing window firewall and McAfee firewall at the same time. But now i have windows firewall turn off. When i click fix, It tells me one or more problems require your response. Highlighted in blue it tells me to verify your subscirption now. I will click where its highlighte in blue. In the lower left corner of my compurter screen, It says verification complete.I click ok, Nothing happens.
This issue could be due to various reasons , even due to malware infection in the computer.
Please try the below mentioned steps in this document:http://service.mcafee.com/faqdocument.aspx?id=TS100762&lang=en_US&prior_tid=2&AnswerID=16777217&turl...
I spoke to McAfee technical support. They told me this issue is often due to a corrupt install. They sent me a file that totally deleted my old install and did a clean re-install. The verify subscription problem has gone away.
I am running Windows 7 and about 2 weeks a go my McAfee said I'm not completely protected. So I checked it out and it needed me to verify my subscription, its not due till end of 2010. I clicked it and it said my subscription has been verified but it still says "Your computer is not protected". I ran the virtual technician and it says I have no problem. Please help. Session ID: 24302840
ThanksMessage was edited by: omar87 on 2/20/10 6:06:01 PM CST
Run this tool from http://us.mcafee.com/apps/agent/tools/ts/ts_getemail_new.asp and check whether the McAfee products are registered under your current email address or not.
I ran the tool and it is registered to my current email. I had older version of McAfee but I uninstalled it before installing the new version. I installed it via the web.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: