I have McAfee Virusscan Plus 2009 3-user. I have this exact same problem. It tells me "your computer is not protected." When I double-click on the McAfee icon it opens to internet and network and tells me my subscription to McAfee firewall needs to be verified. I click on the link and in a few seconds a widows pops up saying your subscription has been verified. I click ok and the popup closes but the Security Center window continues to insist I have a problem. The tray icon has an X on it.
I ran Virtual Technician. My session ID is 21691457. It says it fixed the problem - a duplicate registry entry. However the problem is NOT fixed. I find it extremely annoying.
Please advise how to fix this.
Hi Kenindenver,
I reviewed your session id,
Could you Navigate to the location C:/Documents & settings/mcafee/msc & let me know whether you have the file Mcsubdb.dat ?
Thanks,
Dinesh K
Mcafee Online Community Moderator
Hi Freya,
I reviewed yoursession id, and it says there exists a incorrect file/folder permission.
Could you Navigate to the location C:/program data/mcafee/msc & let me know whether you have the file Mcsubdb.dat ?
Thanks,
Dinesh K
Mcafee Online Community Moderator
yes, I do have that file
Hi,
Thanks for confirming the same,
Run this tool from http://us.mcafee.com/apps/agent/tools/ts/ts_getemail_new.asp and check whether the McAfee products are registered under your current email address or any other !
If possible attach the screen shot for the same along with your post so that I could review the same.
Thanks,
Dinesh K
McAfee Online Community Moderator
I have the same problem. IT tells me I'm not protected.
Hi,
Please provide some additional information like;
What is the type of operating system ?
what type of internet connection we use ?
Run the tool in my previous post and check the same.
Regards,
Dinesh K
Message was edited by: Dinz on 1/6/10 6:29:36 AM GMT-06:00New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
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